Refund policy

Return policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. If 30 days have gone by since your purchase, unfortunately, we cannot t offer you a refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt, order number, or proof of purchase. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable): 

- Any item not in its original condition, damaged or missing parts for reasons not due to our error.

To start a return, you must contact us at contact@decorotika.us. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at contact@decorotika.us

Damages and issues

Please inspect your order upon reception and contact us within 7 business days if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Sale and gift items (if applicable)

Unfortunately, we cannot accept returns on sale items or gift cards. Only regular-priced items may be refunded. Sale items cannot be refunded. However replacement part(s) can be sent by the manufacturer upon the request of the customer if the sale item is damaged during the shipment or defective.

Exceptions / Non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items).

The following items are not eligible for return/refund:

- Any item damaged after delivery (for example, during assembly or installation).

- Custom or personalized items if the package is opened/used, including duvet covers, pillows, and towels.

- Sale items or gift cards.

Please get in touch if you have questions or concerns about your specific item.

Fees

If the item received is defective or incorrect, no fees are charged for processing a return/replacement. Fees may be charged in the following circumstances:

- A cancelation fee of up to 15% may be charged if a personalized item is canceled more than one day after purchase but prior to shipment.

- A restocking fee of up to 20% may be charged for assembled/upholstered indoor/outdoor furniture, opened but unused personalized items, patio furniture.

- A restocking fee of up to 20% may be charged for the refusal of ordered items delivered that are not damaged.

- A pick-up and shipping fee may be charged if Decorotika USA arranges for a carrier to pick up the item.

Decorotika may, at its sole discretion, accept a return request for a non-refundable item but charges a restocking/shipping fee.

Order Cancelation

You can cancel your order before it is shipped. No cancelation will be accepted/allowed after the item is shipped.

Return shipping

To return the product, you should mail it to 261 Quigley Blvd, Suite 15, New Castle, DE 19720, United States. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

Late or missing refunds (if applicable)

If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you have done all of this and you still have not received your refund yet, please contact us at contact@decorotika.com